413-306-3193

414 Park Street
West Springfield, MA 01089

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Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

7:30AM - 8:00PM
7:30AM - 5:30PM
7:30AM - 5:30PM
7:30AM - 5:30PM
7:30AM - 4:00PM
8:00AM - 2:00PM
Closed

24-Hour Towing Now
Available

 
  • Competitive price and attention to detail. I was pleasantly surprised that they hand washed my car and put a mint on my dash after the oil change.
    -Mark P.
  • I took my Subaru in for an oil change. Great service - and they washed/cleaned the windshield and vacuumed it for me!!! Thanks!
    -Chuck D.
  • Shock, struts, and suspension work. Bill and Nick were very thorough and made certain the work was all done to perfection.
    -John C.
  • Thank you for getting my car in! As usual, you all are fantastic. No complaints here.
    -Ronald N.
  • The friendly manner, the informed answers to my questions, the larger waiting area, the coffee availability, and the efficiency with which my vehicle was serviced made for a very pleasant experience.
    -Joyce H.
  • I depend on Vehicle Repair Center to keep my Saturn running great. With over 200K on it now, I'm not worried about replacing it (maybe passing it on to one of my grandchildren.) Love that car wash at every service, too - including a nice clean windshield!
    -Jane P.
  • You always make it very easy to make sure that my car is serviced at the appropriate time. Getting the reminder in the mail is a huge help. Whenever I come in for service I am greeted with a warm welcome and you are always ready to answer any questions I might have. Washing my car and leaving it spotless is just an added bonus that I have not seen anywhere else. Above all, the quality of service is excellent and I would recommend anyone to bring their car to your shop for service.
    -Paul T.
  • I was greeted right away when I entered the office and was taken exactly on time at the time of my appointment. I was in for a oil treatment and was told about other things that needed to be done. I was ok with that and asked if they could do it while I was there and they said they could. I was very satisfied with the work that was done on my car.
    -Anna C.

CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

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