413-306-3193

414 Park Street
West Springfield, MA 01089

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Sunday

7:30AM - 8:00PM
7:30AM - 5:30PM
7:30AM - 5:30PM
7:30AM - 5:30PM
7:30AM - 4:00PM
8:00AM - 2:00PM
Closed

24-Hour Towing Now
Available

 
  • Competitive price and attention to detail. I was pleasantly surprised that they hand washed my car and put a mint on my dash after the oil change.
    -Mark P.
  • I took my Subaru in for an oil change. Great service - and they washed/cleaned the windshield and vacuumed it for me!!! Thanks!
    -Chuck D.
  • Shock, struts, and suspension work. Bill and Nick were very thorough and made certain the work was all done to perfection.
    -John C.
  • Thank you for getting my car in! As usual, you all are fantastic. No complaints here.
    -Ronald N.
  • The friendly manner, the informed answers to my questions, the larger waiting area, the coffee availability, and the efficiency with which my vehicle was serviced made for a very pleasant experience.
    -Joyce H.
  • I depend on Vehicle Repair Center to keep my Saturn running great. With over 200K on it now, I'm not worried about replacing it (maybe passing it on to one of my grandchildren.) Love that car wash at every service, too - including a nice clean windshield!
    -Jane P.
  • You always make it very easy to make sure that my car is serviced at the appropriate time. Getting the reminder in the mail is a huge help. Whenever I come in for service I am greeted with a warm welcome and you are always ready to answer any questions I might have. Washing my car and leaving it spotless is just an added bonus that I have not seen anywhere else. Above all, the quality of service is excellent and I would recommend anyone to bring their car to your shop for service.
    -Paul T.
  • I was greeted right away when I entered the office and was taken exactly on time at the time of my appointment. I was in for a oil treatment and was told about other things that needed to be done. I was ok with that and asked if they could do it while I was there and they said they could. I was very satisfied with the work that was done on my car.
    -Anna C.

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

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